NannyLane Privacy Policy
Effective Date: 1 June 2026
Last Updated: 22 May 2026
Introduction
This Privacy Policy explains how NannyLane Pty Ltd (ABN 51 689 844 719) (“NannyLane”, “we”, “our”, or “us”) collects, uses, stores, discloses, and protects personal information.
We are committed to protecting your privacy and handling personal information in accordance with:
- the Privacy Act 1988 (Cth);
- the Australian Privacy Principles (“APPs”); and
- other applicable Australian privacy and data protection laws.
By accessing or using the NannyLane platform, website, mobile application, or related services (collectively, the “Platform”), you consent to the practices described in this Privacy Policy.
Types of Information We Collect
We may collect personal information directly from users, automatically through use of the Platform, and from third parties.
Personal Information You Provide
We may collect:
- full name;
- date of birth;
- phone number;
- email address;
- residential or mailing address;
- profile photos;
- emergency contact details;
- information about children and family requirements;
- childcare preferences;
- identity verification documents;
- Working With Children Check (WWCC) information;
- police checks and first aid certificates;
- payment and billing information;
- account credentials;
- reviews, ratings, and messages;
- communications with NannyLane; and
- any other information voluntarily provided.
Sensitive Information
Some information collected may constitute sensitive information under Australian law, including:
- WWCC details;
- criminal history information disclosed through police checks;
- health or medical information voluntarily provided; and
- information relating to children.
Where required, we obtain consent to collect sensitive information.
Information Collected Automatically
We may automatically collect:
- IP addresses;
- device identifiers;
- browser type and settings;
- operating system;
- app usage data;
- interaction and browsing behaviour;
- session activity;
- crash reports and diagnostics;
- cookies and tracking information;
- approximate location data;
- GPS or device location data (where permissions are enabled); and
- analytics and advertising data.
Information from Third Parties
We may receive information from:
- payment processors such as Stripe;
- identity or verification providers;
- social media platforms;
- analytics providers;
- advertising partners;
- referral partners; and
- other users.
How We Use Personal Information
We use personal information to:
- create and manage accounts;
- verify identities and eligibility;
- facilitate bookings and communications;
- process payments and subscriptions;
- provide customer support;
- improve Platform functionality and user experience;
- personalise content and recommendations;
- enable location-based matching and booking services;
- conduct analytics and performance monitoring;
- detect, investigate, and prevent fraud or unlawful activity;
- enforce our Terms and policies;
- communicate service updates;
- send marketing and promotional communications;
- comply with legal obligations; and
- protect the safety, rights, and property of users and NannyLane.
Legal Basis and Consent
By using the Platform, users consent to the collection, use, storage, and disclosure of their personal information as described in this Privacy Policy.
Where required by law, users consent to:
- collection of sensitive information;
- international disclosure of personal information;
- use of cookies and tracking technologies; and
- receipt of electronic communications.
Users may withdraw consent in certain circumstances by contacting us, although this may affect Platform functionality.
Location Data
NannyLane may collect precise or approximate location information from devices where permissions are enabled.
Location information may be used to:
- facilitate nearby nanny matching;
- improve booking availability;
- enhance user experience;
- assist with fraud prevention and account security; and
- improve Platform services.
Users may disable location permissions through their device settings, although some Platform functionality may be limited.
Cookies and Tracking Technologies
We use cookies, pixels, SDKs, and similar technologies, including:
- Meta Pixel;
- analytics tools;
- advertising technologies; and
- performance tracking tools.
These technologies help us:
- understand user behaviour;
- improve Platform performance;
- measure marketing effectiveness;
- personalise experiences; and
- deliver relevant advertising.
Users may control cookie settings through their browser or device preferences.
Disclosure of Personal Information
We may disclose personal information to:
- payment providers such as Stripe;
- identity verification and background check providers;
- cloud hosting and technology providers;
- customer support providers;
- analytics and advertising partners;
- legal, accounting, and professional advisers;
- insurers;
- law enforcement agencies;
- government or regulatory authorities;
- courts or tribunals; and
- related corporate entities or potential purchasers of our business.
We do not sell personal information to third parties.
However, users acknowledge that certain information may be shared between users to facilitate bookings and Platform functionality.
International Data Transfers
Personal information may be stored, processed, or transferred outside Australia, including through third-party cloud and technology providers.
Where overseas disclosure occurs, we take reasonable steps to ensure recipients handle information in a manner consistent with Australian privacy laws.
Users acknowledge that overseas recipients may be subject to foreign laws.
Data Storage and Security
We implement reasonable technical, administrative, and organisational safeguards designed to protect personal information.
Security measures may include:
- encrypted data transmission;
- restricted access controls;
- monitoring and logging;
- secure cloud infrastructure;
- password protections; and
- internal security procedures.
Data may be stored using Amazon Web Services (AWS) or other reputable cloud providers.
Despite our efforts, no method of transmission or storage is completely secure.
To the maximum extent permitted by law, NannyLane does not guarantee absolute security and disclaims liability for:
- unauthorised access;
- cyberattacks;
- data breaches;
- interception;
- system vulnerabilities; or
- events beyond our reasonable control.
User Responsibilities
Users are responsible for:
- maintaining the confidentiality of their account credentials;
- protecting their devices and passwords;
- ensuring information they provide is accurate;
- obtaining any required consents before providing information about third parties or children; and
- notifying NannyLane of suspected unauthorised account access.
Children’s Information
NannyLane may collect information relating to children where provided by parents or guardians.
Parents and guardians warrant that:
- they are authorised to provide the information;
- they consent to its collection and use; and
- the information provided is accurate.
NannyLane does not knowingly collect personal information directly from children without appropriate authority.
Marketing Communications
We may send:
- service notifications;
- transactional communications;
- promotional emails;
- SMS communications;
- updates about products or services; and
- marketing offers.
Users may opt out of marketing communications at any time using unsubscribe functionality or by contacting us.
Operational or service-related communications may still be sent where necessary.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- provide services;
- comply with legal obligations;
- resolve disputes;
- enforce agreements; or
- protect legitimate business interests.
We may retain certain information after account closure where permitted or required by law.
Access and Correction
Users may request access to or correction of their personal information by contacting us.
We may require identity verification before processing requests.
In certain circumstances permitted by law, we may refuse requests.
Deletion Requests
Users may request deletion of personal information by contacting us at info@nannylane.com.au.
Deletion requests may be subject to:
- identity verification;
- legal retention requirements;
- fraud prevention obligations;
- dispute resolution needs; or
- legitimate business purposes.
Certain information may be retained where required or permitted by law.
Third-Party Services and Links
The Platform may contain links to third-party websites, services, or applications.
NannyLane is not responsible for the privacy practices, content, or security of third parties.
Users should review third-party privacy policies independently.
Business Transfers
If NannyLane undergoes a merger, acquisition, restructuring, financing, sale of assets, or business transition, personal information may be disclosed or transferred as part of that transaction.
Notifiable Data Breaches
Where required under applicable law, NannyLane will comply with obligations under the Notifiable Data Breaches scheme.
Limitation of Liability
To the maximum extent permitted by law:
- users provide information at their own risk;
- NannyLane excludes liability for indirect, incidental, consequential, punitive, or special damages arising from privacy or security incidents;
- NannyLane is not liable for acts or omissions of third-party providers;
- NannyLane is not responsible for unauthorised access arising from user negligence; and
- NannyLane’s total aggregate liability relating to privacy matters is limited to the extent permitted by Australian law.
Nothing in this Privacy Policy excludes rights or guarantees that cannot legally be excluded.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions become effective when published on the Platform. Continued use of the Platform after publication constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions, complaints, or requests regarding this Privacy Policy or the handling of personal information, please contact:
NannyLane Pty Ltd
ABN 51 689 844 719
Level 1, Suite 1.01
222 Pitt Street
Sydney NSW 2000
Australia
Email: info@nannylane.com.au
