Privacy Policy 

Effective Date: January 2026

Introduction

NannyLane Pty Ltd (ABN 51 689 844 719) (“NannyLane”, “we”, “our”, or “us”) is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).


Information We Collect

We collect personal information directly from users, including:

  • Names and contact details
  • Children’s information
  • Working With Children Check (WWCC) details
  • Payment details (processed via Stripe)
  • Communications and messages within the Platform
  • Usage data and analytics collected via Meta Pixel and similar tools

Purpose of Collection

We use your information to:

  • Verify user identities
  • Facilitate bookings, payments, and communication between users
  • Improve Platform functionality and user experience
  • Provide service updates and relevant marketing offers (you may opt out anytime)

Data Storage and Security

All personal information is securely stored using Amazon Web Services (AWS).

Data may be hosted internationally; however, we ensure appropriate safeguards are in place to comply with Australian privacy laws.

We implement a range of security measures, include encryption, restricted access, and active monitoring


Sharing and Disclosure

We do not sell or rent personal information to third parties. Information may be shared only with:

  • Payment processors (e.g., Stripe)
  • Verification partners (for WWCC and identity checks)
  • Legal authorities or regulators, where required by law

Children’s Privacy

Parents or guardians are responsible for ensuring that any information provided about children is accurate and submitted with appropriate consent.


Data Retention and Deletion

We retain personal information only as long as necessary to deliver our services or comply with legal obligations. Users may request deletion of their personal data at any time by contacting us at info@nannylane.com.au.


Marketing Communications

You may receive service-related or promotional communications from us. You can unsubscribe or manage your preferences at any time through your account settings or by contacting us directly.


Liability

While NannyLane takes all reasonable measures to protect your personal information, we cannot guarantee absolute security and are not liable for unauthorized access or breaches beyond our reasonable control.


Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on our Platform with a revised effective date. Continued use of our services after changes are published constitutes acceptance of the updated policy.


Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: