Terms and Conditions

Introduction

These Terms and Conditions (“Terms”) govern your use of the NannyLane platform (the “Platform”), owned and operated by NannyLane Pty Ltd (ABN 51 689 844 719) (“NannyLane”, “we”, “our”, “us”). By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy.

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Nature of the Platform

NannyLane is a digital marketplace that connects families seeking childcare services (“Parents”) with independent caregivers (“Nannies”). NannyLane does not employ, manage, or control any Nanny or Parent. All services are provided directly between users, and NannyLane acts solely as a technology intermediary.

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User Eligibility

By registering, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts in Australia.

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Verification

All Nannies are required to provide:

• Valid Government ID
• Current Working With Children Check (WWCC)

Optional documents may include:

• Police Checks
• First Aid Certificates

Important: NannyLane does not independently verify the authenticity of documents and disclaims all liability for misrepresentation. Parents must conduct their own due diligence.

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Payments and Fees

• Payments are facilitated via Stripe.
• Standard users may incur a $5 match fee per booking.
• Premium “Founding Family” subscribers pay $199 per year.
• Regular subscribers pay $365 per year.

Funds for completed jobs are held securely and released once the Parent confirms completion via verification code. NannyLane does not hold funds on trust and assumes no fiduciary duty.

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Cancellations and Refunds

• Parents and Nannies may cancel bookings according to NannyLane’s Cancellation Policy.
• Refunds, if applicable, are processed per Stripe’s standard timelines.
• Fees are otherwise non-refundable, unless required by Australian Consumer Law.

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User Conduct

Users agree not to:

• Provide false or misleading information
• Use the Platform for unlawful purposes
• Harass, threaten, or harm other users
• Circumvent payment mechanisms or platform policies

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Liability and Disclaimers

To the maximum extent permitted by law, NannyLane:

• Disclaims all warranties regarding the services or interactions between users
• Is not responsible for injury, loss, or damages arising out of engagements between Parents and Nannies
• Users agree to hold NannyLane harmless from all claims arising from use of the Platform

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Dispute Resolution

• Users are encouraged to resolve disputes directly.
• If unresolved, NannyLane may offer optional mediation.
• Nothing limits your rights under the Australian Consumer Law.

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Termination

NannyLane may, at its sole discretion:

• Suspend or terminate accounts that breach these Terms or pose a risk to others
• Modify, suspend, or discontinue any aspect of the Platform at any time without liability

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Governing Law

These Terms are governed by the laws of Australia. All disputes are subject to the exclusive jurisdiction of the Australian courts.

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Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

• Email: info@nannylane.com.au
• Address: Level 1, Suite 1.01, 222 Pitt Street, Sydney NSW 2000, Australia