Connecting Families with Trusted
Childcare Experts
We bring Australian families peace of mind by connecting them with trusted, verified nannies - while giving caregivers the tools to build meaningful careers nationwide.
Here’s how we make it happen:
Simple to use: Book, chat and manage your childcare in just a few taps - seamless and stress-free.
The right match: We focus on meaningful connections, not just quick transactions, because the right fit makes all the difference.
Safe & secure: Your privacy and payments are protected with end-to-end encryption and transparent systems you can trust.
Verified for peace of mind: Every nanny profile is thoroughly checked for a safe, reliable experience every time.
Care when you need it: With NannyLane, you can book trusted childcare instantly, schedule ahead, or secure a nanny for the long term - all in one place.
Clever Features. Happier
Parents.
Book in seconds, get timely reminders and manage every detail with ease so you can focus on what really matters.
Built for Parents Who Want
Trusted Care, Fast
Flexible bookings
Plan ahead with single or recurring bookings — stay in control with effortless scheduling.
Share bookings easily
Easily share your bookings with family and friends to keep them informed.
Quickly rebook a nanny
Loved your nanny? Rebook them instantly with a single tap.
Consistent care, every time
Choose a single booking location to keep childcare consistent and hassle free.
Pick-up and drop-off support
Set different pick-up and drop-off locations so your nanny has clear directions and you stay worry free.
Last-minute cancellations
Cancel with a few taps - no calls needed - and everyone is notified instantly.
Discover Rewarding Nanny Work with Families
Who Appreciate You
Join a trusted platform where your skills are valued, your schedule works around you, and you’re connected
with families who need caring, reliable professionals just like you.
with families who need caring, reliable professionals just like you.
Simple Tools to Enhance Your
Nanny Experience
Set your rate
Choose your hourly rate, so families know your pricing upfront.
Control response time
Decide how long you need to accept or decline booking requests before they expire automatically.
Preferred languages
The languages you speak help you reach more families and grow your nanny opportunities.
Real-Time job access
See ongoing jobs at a glance from your home screen. View routes, contact info and booking details instantly.
Stand out with VIP status
Deliver top-rated care, earn parent trust, and unlock exclusive visibility with your VIP badge.
Easy booking cancellations
Cancel bookings quickly, keep parents informed, and maintain trust — even at the last minute.
Compare Plans:
Free vs Premium
All users get free access to NannyLane’s standard safety and booking features. Families who want extra protection, peace of mind, and convenience can upgrade to Premium (with a 7-day free trial).
| Feature | Free (Standard) | Premium |
|---|---|---|
| Browse & book vetted nannies |
|
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| Post jobs securely |
|
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| Safe payments (via Stripe) |
|
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| Instant booking |
$5 match fee
|
no fee
|
| Favourite trusted nannies list |
|
easy rebooking of carers you trust
|
| Priority customer support |
|
faster help when it matters most
|
| Booking protection |
|
coverage if cancellations happen
|
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Lifetime locked price : $199/year (Available to all subscribers who join before 31 March 2026) |
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guaranteed peace of mind at a fixed cost
|
Pre-Launch Incentives
For Families & Nannies
Lock in exclusive benefits and be first in line. Pre-register today to become a Founding Family or Founding Nanny before NannyLane launches in January 2026.
Perk
What You Get
Lifetime Price Guarantee
Lock in the Premium Plan at $199/year for life
Priority Access
Be first to connect with the most in-demand nannies
Founding Family Badge
Displayed on your profile - trusted by nannies
VIP Support
Priority support from our team at launch
Exclusive Launch Giveaway
Automatic entry to win a $500 Airbnb voucher
Referral Bonus
Each referral = extra entry in giveaway
Founders Circle Access
Early sneak peeks, updates, and tips
Join the waitlist now to secure your Founding Family perks before NannyLane launches in January 2026.
Perk
What You Get
Founding Nanny badge
Displayed on your profile - recognised as a Founding Nanny.
Fast-Track Visibility
Top placement in parent search results for the first 4 weeks
Priority Access to Jobs
Be first to see and accept new family requests
Zero Fee First Booking
Keep 100% of your first completed booking
VIP Support
Access to dedicated support for Founding Nannies
Exclusive Launch Giveaway
Automatic entry to win a $500 Airbnb voucher
Referral Bonus
Each referral = extra entry in giveaway
Founders Circle Access
Early sneak peeks, updates, and tips
Join the waitlist now to secure your Founding Nanny perks before NannyLane launches in January 2026.
Questions that Matter, Answers
that Help
Find clear, helpful answers to common questions from parents and nannies, so you can feel confident every step of the way.
Table of Contents
Here’s how we deliver on that promise:
- Thorough Verification: Every nanny must provide a Government ID and a Working With Children Check.
- Added Peace of Mind: Optional First Aid and Police Checks are encouraged and proudly displayed on profiles.
- Trusted Voices: Real reviews from parents help you choose with confidence.
- Smart Safety Tools: GPS tracking keeps you reassured, knowing where your child is during every booking.
- Bank-Grade Protection: Your payments and personal information are safeguarded by the highest security standards.
- Fairness Built In: Cancellations within 24 hours still ensure fair compensation for nannies — supporting reliability and respect on both sides.
To get started as a nanny on NannyLane, sign up in the app, complete your profile with your experience, availability, and references, and then you can start browsing and accepting bookings from families in your area.
Yes, uploading key documents like your ID, Working With Children Check (WWCC), and certifications helps build trust with parents. While not always mandatory, having these documents uploaded increases your chances of receiving booking requests through the app.
You can set your own hourly rate in the app. This lets you choose a rate that reflects your experience and services, giving you full control over your earnings and helping parents understand your pricing clearly before booking.
You can easily manage or cancel bookings directly within the app. Just go to your bookings list, select the booking you want to update or cancel, and follow the prompts. Cancellation policies apply, so please review them before making changes.
You get paid securely through the app after completing each booking. Payments are processed automatically and typically deposited within a few business days. You can track your earnings and payment history anytime in your account dashboard for full transparency.
If you need support or encounter any issues, you can easily reach out through the app’s help section. Our support team is ready to assist you promptly, ensuring your experience stays smooth and any problems get resolved.
No. Standard features are free for everyone. You can also trial our Premium Plan for 7 days free, which gives you extra benefits like no match fees on instant bookings, favourites list, and priority support.
Because your child’s safety comes first. Sharing information like age, allergies, or medical conditions allows the nanny to be fully prepared. This information is kept strictly private and only visible to the nanny you book.
Yes. You’ll always have free access to safe, secure booking features. Premium simply gives you more flexibility and protection.
If you subscribe during our early adopter period (first 3 months), your Premium subscription rate will be locked at $199/year — even if prices increase later.
Every nanny on NannyLane is thoroughly vetted before being approved to care for children. The process includes verifying their Government ID and Working With Children Check (WWCC), with the option to include police checks and First Aid certificates. Parents can also rely on ratings and reviews from other families for extra assurance. Once a job begins, GPS tracking is available so you always know where your child is.
Standard users are charged a $5 fee for instant bookings made within 24 hours, while Premium users enjoy no match fee.
Yes. Once the nanny arrives and verifies their PIN, you’ll have live GPS tracking via Google Maps, providing extra reassurance that your child is exactly where they should be.
Yes. Premium users can save trusted nannies to a Favourites list, so your child is cared for by familiar, reliable faces.
Your request is broadcast to vetted nannies within 2.5–10 km. The first nanny to accept is assigned. Premium users avoid the $5 instant booking fee.
Cancellations made more than 24 hours in advance are free of charge, while those made within 24 hours are non-refundable since the nanny’s time has already been committed.
Yes. Parents can chat with nannies through the app to confirm details and feel confident before making a booking.
If no one accepts, you won’t be charged. You can repost or adjust the time, rate, or booking type.
Your privacy and your child’s safety are protected with bank-grade security. NannyLane uses secure hosting on AWS, processes payments through PCI-compliant Stripe, and enforces strict privacy policies to ensure your child’s details are never shared with anyone except your booked nanny.
To ensure child safety and build parent trust, certain verifications are mandatory for all nannies, including a government-issued ID (such as a passport or driver’s license) and a Working With Children Check (WWCC). In addition, optional but strongly recommended checks include police verification and a First Aid certificate.
To protect children and families, all nannies undergo manual verification. This process usually takes 24–48 hours and ensures your profile is trusted and ready for parents.
You keep 85% of the hourly rate. NannyLane deducts a 15% service fee (10% platform + 5% operational) to cover safety features like secure payments, identity checks, and support.
After parents complete payment, funds are processed securely via Stripe and transferred directly to your bank account.
For single-day bookings, 50% of that day’s fee is deducted from your next payout. For multi-day bookings, only the cancelled day is penalized.
The badge of trust and professionalism is awarded to our top nannies, serving as a signal of reliability to parents. It also provides several benefits, including higher visibility in search results, featured placement during peak hours, and more bookings from families seeking the very best care.
To earn this recognition, a nanny must have an active profile for at least six months, completed 10 or more bookings, and maintained a rating of 4.5 or higher from parents.
Yes, to foster a community of trust, you can rate parents on a 1–5 star scale, tag behaviours such as respectful, clear communication, or on-time payment, and share feedback to help other nannies make informed choices.
Yes. Our team reviews flagged feedback to ensure fairness and maintain integrity.
If a booking is cancelled within 24 hours, you’ll receive 50% of the fee. However, if it’s cancelled earlier, no payment will be made.
Yes. You set your rate, while ensuring it complies with minimum wage laws and reflects your skills, training, and experience.
Your personal information and identity documents are securely stored on AWS, never shared with parents or third parties. Payments are processed by Stripe, a global leader in secure transactions.
After completing a payment, you’ll see an on-screen confirmation and get an email or in-app notification. You can also check your payment history in the app to confirm the transaction status.
If a payment fails, the app will notify you immediately. You can retry using the same method or choose a different one. Ensure your card details are correct and your account has sufficient funds.
The app supports secure payments via credit card, debit card, and select digital wallets. Available options may vary depending on your location and account type, ensuring flexibility and convenience for both parents and nannies.
Yes, you can download payment invoices anytime from your account’s payment history section. This is useful for record-keeping, tax purposes, or tracking your earnings and expenses.
